Privacy Policy

OM SAI TRADERS · Last updated: August 2026

1. Introduction

This Privacy Policy describes how OM SAI TRADERS (“we”, “us”) collects, uses, and protects information when you use our website and WhatsApp messaging services powered by Meta’s WhatsApp Cloud API.

2. Information we collect

• Account details provided by the administrator (name, email, mobile number).
• WhatsApp Business account configuration (phone number ID, tokens stored securely on our servers).
• Message delivery status and customer replies received via Meta webhooks (name, phone number, message content, timestamps).
• Technical logs required for security and troubleshooting.

3. How we use information

• To send business messages on behalf of authorised users via WhatsApp Cloud API.
• To show delivery analytics and customer replies to authorised users of our portal.
• To notify internal teams of customer responses (e.g. button selections).
• To operate, secure, and improve our services.

4. Sharing of information

We do not sell personal data. Message content and phone numbers are processed through Meta (WhatsApp) according to Meta’s terms. We may share data only when required by law or to protect our rights.

5. Data retention

Message logs and webhook events are retained as needed for business operations and legal requirements. You may request deletion by contacting us.

6. Security

Access to the portal is restricted to registered users authenticated with credentials issued by the administrator. We use industry-standard measures to protect credentials and API tokens.

7. Your rights

Depending on applicable law, you may request access, correction, or deletion of your personal data. Contact us using the details below.

8. Contact

OM SAI TRADERS
Email: admin@omsaitraders.com
Instagram: @skolase11

9. Changes

We may update this policy from time to time. The “Last updated” date at the top will reflect the latest revision.